Refund Policy

Effective Date: 2/7/2025

At Prop-Lead, we strive to provide our customers with high-quality services and products. However, we understand that there may be circumstances where a refund is necessary. This policy outlines the eligibility, refund amounts, and processes involved in obtaining a refund.

1. Eligibility for Refunds

To qualify for a refund, customers must adhere to the following guidelines:

Timing: Refund requests must be submitted within the same billing cycle as the subscription. This means that if you have purchased a subscription, you must request a refund before your next billing date.
Dissatisfaction: Refund requests will be considered only if the customer provides valid reasons for their dissatisfaction in accordance with the terms of the subscription.

2. Refund Amount

Refund amounts will be calculated based on the timing of the request:
- Full Refund: Customers who request a refund at the beginning of the billing cycle (within the first week of the subscription) are eligible for a refund of up to 80% of the subscription fee.
- Prorated Refund: Requests submitted after the first week of the billing cycle will be eligible for a prorated refund based on the remaining days of service. The prorated amount will be calculated as follows:
  - Total Subscription Fee / Total Days in Billing Cycle x Remaining Days of Access.

3. Refund Process

To initiate a refund, please follow these steps:

Submit a Written Request: Send an email to co*****@*******ad.com with the subject line “Refund Request.” In your email, include:
- Your name and account details
- The date of your subscription purchase
- Specific reasons for your dissatisfaction
- Any additional information that may assist in processing your request
Processing Time: Once a refund request is received, it will be reviewed, and eligible refunds will be processed within 7 days. You will receive an email confirmation once your refund has been initiated.

4. Exclusions

Refunds will not be issued under the following circumstances:

After the billing cycle has ended.
If the reasons for dissatisfaction are not clearly articulated or do not align with the service terms.
For any promotional, discounted, or bundled subscription packages, unless expressly stated.

12. Contact Us

For questions or concerns regarding these Terms, please contact us at:

co*****@*******ad.com